FAQ's

Privacy Notice – Suppliers of Goods or Services

Registered name: Treherne Care & Consultancy Ltd
This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain

Contact details:

Tina Osborne, Data Protection Officer

Company Address:

Treherne Care Group

Glasfryn Stores

Bontddu

LL40 2UA       

Telephone Number: 01341 424650

Email: tinao@trehernecaregroup.com

What information we collect, use, and why

We collect or use the following personal information To pay and contact suppliers:

• Name, address and contact details
• Payment details (including card or bank information for transfers and direct debits)
• Records of consent, where appropriate

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information To pay and contact suppliers are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

• Suppliers and service providers

How long we keep information

Information will be deleted if consent is withdrawn or if we no longer use your services or products.  If a supplier is not used within 3 years we will delete all information held. 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:       
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint     

Last updated: 8 October 2024

For Staff

Q. What type of training will I be given?
A. All mandatory as required by H&S, Care Inspectorate Wales (CIW) and Social Care Wales (SCW). All service user specific training as identified by the needs of each service user and/or staff.

Q. Do staff have the opportunity for overtime?
A. Yes, however it is important to maintain a work life balance

Q. Are there in-house promotional opportunities?
A. Yes with experience, skills and qualifications. We actively promote opportunities for staff to progress, i.e. “grow our own”. We support individual staff to attain higher qualifications to enable promotion and career development within our service.

Q. As an employee am I able to make recommendations for improving service delivery, opportunities for staff etc?
A. Yes, we have a staff suggestion scheme which staff are able to contribute to. Questions raised or comments made are responded to by senior management ASAP, and ideas that staff have had that are taken up by the organisation/teams is attributed to the individual making the recommendation. Staff are also able to offer ideas during their supervision and appraisal meetings, team meetings, during QA inspections or Director of Care visits, and the Responsible Individual visits as part of our compliance with CIW registration requirements.

Service Users/ Families

Q. Who will oversee my care (package)?
A. The Director of Care along with the MDT involved in an individual’s care.

Q. How do I refer myself to Treherne Care for support?
A. You will need to contact your Social Worker/Care Co-ordinator if you have one to request a referral to Treherne Care Group. The local authority (health or social services) are responsible for commissioning care and support packages.

Q. As a service user am I able to make recommendations for improving the care and support I receive?
A. Yes, we promote service user forums and opportunity to share ideas about how we can support individuals to achieve the best outcomes for them, (interests, likes, ambitions etc.). You can offer ideas during your Person-Centred Planning (PCP) meetings, and internal/external reviews. You can offer ideas, raise questions during Quality Insurance inspections from our Operations Manager, Director of Care visits and when the Responsible Individual visits as part of our compliance with CIW registration requirements. (You may need to ask someone to explain this to you).

Q. Can I visit my Son/Daughter?
A. Yes, this is an important aspect of an individual’s well-being and we like to work with family members to enable the best outcomes for the individual.

Q. Will the staff have experience and be trained who are working with my Son/Daughter?
A. Yes, all staff are provided with mandatory and service user specific training. All staff have a minimum qualification of NVQ Level 2 in Care of QCF Level 2 Health and Social Care. We promote opportunities for further qualifications up to QCF Lee 5 Health and Social Care. Managers can undertake higher level qualifications relevant to their level of responsibility.

Q. Can I be involved in the care planning input? Does my voice matter?
A. Absolutely, this is at the forefront of all support for individuals, however we do respect the choices of those able to advocate autonomy who may select limited input from family.

Q. What activities are in the area for my Son/Daughter?
A. Whenever an individual enters our service a needs assessment is conducted. Activities are then identified in-house and locally, according to their abilities and preferences.

Q. Are there work opportunities for my Son/Daughter?
A. we promote sheltered employment opportunities and support individuals to access a range of options within the locality.

Q. Can my Son/Daughter attend higher educational programmes, like college?
A. yes we work closely with the local college and actively promote engagement in courses of interest to the individual.

Q. Who regulates Treherne Care Group?
A. The Care Inspectorate Wales (CIW) regulates our service. Our company is registered with CIW under the Regulation and Inspection of Social Care (Wales) Act 2016.

Q. Are support staff screened for previous offences?
A. As part of our rigorous recruitment process, all members of staff undergo a Disclosure Barring Service (DBS) check and a Safeguarding of Vulnerable Adults (SOVA) check as part of the initial interview process. Recent legislation changes mean that all people working in a care capacity will be required to register with Social Care Wales.

Commissioners

Q. If I make a referral, how long would it usually take to decide on whether to proceed?
A. This depends on the information provided and level of urgency, type of service required etc. An answer is usually given on agreeing to assess an individual for consideration for our service within 48hrs or following a telephone conversation with the Care Co-ordinator/person making a referral.

Q. Is the organisation approved by commissioning authorities under particular frameworks. E.g. the North Wales Domiciliary Care Framework?
A. We have undergone the process with the North Wales Domiciliary Care Framework meeting its criteria and have the necessary contracts for service provision. We are also on the Standing approved list for residential placements for LD, MH or P&S disabilities [Mid & West Collaborative].